eBay > 售后退换货

共 2 条需求，按创建时间倒序。产品经理：陈家宜

当前最新逻辑

（待人工总结：以最新一条已完成需求的描述为准）

需求历史

2025-09-22 ｜已完成｜ ECERPH-35819

标题：订单系统》ebay订单，DOJ法案导致支付方式被加密从而创建rma失败

云效链接

负责人：刘星辉｜需求类型：平台接口变更｜模块：销售-订单管理-拉单｜迭代：待分析需求｜最后更新：2025-09-22

需求描述：

背景（谁？什么问题？有什么影响？为什么？）

工单122797 【无法创建退款 RMA】

客户：lw 订单：24-13581-95988 客户：卓鹰zy 订单：06-13587-34639 【图片】【图片】

需求（做什么？怎么做？有什么要注意的？）

订单系统》ebay订单

受doj法案影响，支付方式也相应的受到了屏蔽加密，但是系统退款的时候校验了付款方式需要是eBay_managed_payments。所以调整为创建RMA的时候不再校验支付方式

【图片】【图片】【图片】

2025-05-21 ｜已完成｜ ECERPH-28088

标题：订单系统》ebay退换货申请中新增拒绝退货选项

云效链接

负责人：陈嘉骏｜需求类型：扬帆起航(启航版) ｜模块：销售-客服管理｜迭代：20250729-常规-7月第五迭代｜最后更新：2026-05-18

需求描述：

背景（谁？什么问题？有什么影响？为什么？）

客户：ntr88bh 问题1：后台有拒绝退货按钮，系统没有，帮忙看下平台返回的报文是什么样子的 ReturnID 5292312421

{ "summary": { "returnId": "5292312421", "orderId": "15-12893-93252", "buyerLoginName": "mimcc9859", "sellerLoginName": "super_carautorparts", "currentType": "MONEY_BACK", "state": "RETURN_REQUESTED", "status": "RETURN_REQUESTED", "creationInfo": { "item": { "itemId": "306195542014", "transactionId": "10071282840315", "returnQuantity": 1 }, "type": "MONEY_BACK", "reason": "ARRIVED_DAMAGED", "reasonType": "SNAD", "comments": { "content": "Fabric ripped ." }, "creationDate": { "value": "2025-05-20T05:17:32.000Z" } }, "sellerTotalRefund": { "estimatedRefundAmount": { "value": 20.59, "currency": "USD" } }, "buyerTotalRefund": { "estimatedRefundAmount": { "value": 22.26, "currency": "USD" } }, "sellerResponseDue": { "activityDue": "SELLER_APPROVE_REQUEST", "respondByDate": { "value": "2025-05-23T06:59:59.000Z" } }, "buyerResponseDue": { "activityDue": "OTHER" }, "escalationInfo": { "buyerEscalationEligibilityInfo": { "eligible": false }, "sellerEscalationEligibilityInfo": { "eligible": false } }, "sellerAvailableOptions": [ { "actionType": "SELLER_APPROVE_REQUEST", "actionURL": "https://www.ebay.com/rtn/Return/ReturnsDetail?returnId=5292312421" }, { "actionType": "SELLER_DECLINE_REQUEST", "actionURL": "https://www.ebay.com/rtn/Return/ReturnsDetail?returnId=5292312421" }, { "actionType": "SELLER_OFFER_PARTIAL_REFUND", "actionURL": "https://www.ebay.com/rtn/Return/ReturnsDetail?returnId=5292312421" }, { "actionType": "SELLER_ISSUE_REFUND", "actionURL": "https://www.ebay.com/rtn/Return/ReturnsDetail?returnId=5292312421" }, { "actionType": "SELLER_MARK_REFUND_SENT", "actionURL": "https://www.ebay.com/rtn/Return/ReturnsDetail?returnId=5292312421" }, { "actionType": "SELLER_SEND_MESSAGE", "actionURL": "https://www.ebay.com/rtn/Return/ReturnsDetail?returnId=5292312421" }, { "actionType": "SELLER_OFFER_REPLACEMENT", "actionURL": "https://www.ebay.com/rtn/Return/ReturnsDetail?returnId=5292312421" }, { "actionType": "SUBMIT_FILE", "actionURL": "https://www.ebay.com/rtn/Return/ReturnsDetail?returnId=5292312421" } ], "buyerAvailableOptions": [ { "actionType": "BUYER_CLOSE_RETURN", "actionURL": "https://www.ebay.com/rtn/Return/ReturnsDetail?returnId=5292312421" }, { "actionType": "BUYER_SEND_MESSAGE", "actionURL": "https://www.ebay.com/rtn/Return/ReturnsDetail?returnId=5292312421" }, { "actionType": "EXTERNAL_CLAIM_OPENED", "actionURL": "https://www.ebay.com/rtn/Return/ReturnsDetail?returnId=5292312421" }, { "actionType": "CHARGEBACK_OPEN", "actionURL": "https://www.ebay.com/rtn/Return/ReturnsDetail?returnId=5292312421" }, { "actionType": "SUBMIT_FILE", "actionURL": "https://www.ebay.com/rtn/Return/ReturnsDetail?returnId=5292312421" } ], "returnPolicy": { "rmarequired": false }, "timeoutDate": { "value": "2025-06-25T06:59:59.999Z" } }, "detail": { "marketplaceId": "EBAY_US", "itemDetail": { "itemId": "306195542014", "transactionId": "10071282840315", "listingSiteId": 100, "returnQuantity": 1, "itemTitle": "Full Car Cover XL Waterproof All Weather Protection Rain Snow Anti Scratch US", "itemPicUrl": "https://i.ebayimg.com/images/g/y50AAOSwoY9n3UtY/s-l64.jpg", "transactionDate": { "value": "2025-04-01T01:41:30.000Z" }, "itemPrice": { "value": 20.59, "currency": "USD" }, "itemOnHold": false, "ebayPlusTxn": false }, "buyerLoginName": "mimcc9859", "sellerLoginName": "super_carautorparts", "responseHistory": [ { "author": "BUYER", "activity": "BUYER_CREATE_RETURN", "fromState": "INITIAL", "toState": "RETURN_REQUESTED", "creationDate": { "value": "2025-05-20T05:17:32.000Z" }, "notes": "Fabric ripped .", "attributes": { "sellerReturnAddress": { "name": "Yang", "address": { "addressLine1": "No.26, Huguo Road, Suixi County", "city": "Zhanjiang", "stateOrProvince": "广东省", "postalCode": "524300", "country": "CN" } }, "sellerRefundWindow": 2 } }, { "author": "SELLER", "activity": "SELLER_SEND_MESSAGE", "fromState": "RETURN_REQUESTED", "toState": "RETURN_REQUESTED", "creationDate": { "value": "2025-05-20T10:12:56.000Z" }, "notes": "Thanks for your understanding and reply. Because item was used for over a month and has affected the product secondary sales,we would like to offer you a 30% compensation as a gesture of our commitment to your satisfaction. You don't need to go through the return procedure. We hope this solution can help ease some of the burden you've experienced. If you have any further questions or concerns, please don't hesitate to let us know. Thank you for your understanding and patience. Best regards,", "attributes": [] } ], "refundInfo": { "estimatedRefundDetail": { "itemizedRefundDetails": [ { "refundFeeType": "PURCHASE_PRICE", "estimatedAmount": { "value": 20.59, "currency": "USD" }, "overwritableBySeller": false, "amountEditable": false } ], "optionalRefundLineItems": [], "isRtnShippingEditable": false } }, "buyerAddress": { "name": "Miles Mccabe", "address": { "addressLine1": "8254 W Melinda Ln", "city": "Peoria", "stateOrProvince": "AZ", "postalCode": "85382-3493", "country": "US" } }, "sellerAddress": { "name": "Yang", "address": { "addressLine1": "No.26, Huguo Road, Suixi County", "city": "Zhanjiang", "stateOrProvince": "广东省", "postalCode": "524300", "country": "CN" } }, "returnShipmentInfo": { "payee": "SELLER" }, "files": [ { "fileId": "5256989690", "fileData": null, "resizedFileData": null, "secureUrl": null, "fileName": "ebayiOSUpload.jpg", "filePurpose": "ITEM_RELATED", "fileStatus": "PUBLISHED", "submitter": "BUYER", "fileFormat": "JPEG", "creationDate": { "value": "2025-05-20T05:17:08.000Z" } }, { "fileId": "5256989700", "fileData": null, "resizedFileData": null, "secureUrl": null, "fileName": "ebayiOSUpload.jpg", "filePurpose": "ITEM_RELATED", "fileStatus": "PUBLISHED", "submitter": "BUYER", "fileFormat": "JPEG", "creationDate": { "value": "2025-05-20T05:17:25.000Z" } } ], "closeInfo": { "returnCloseReason": "OTHER", "buyerCloseReason": "UNKNOWN" }, "returnContentOnHold": false } }

需求（做什么？怎么做？有什么要注意的？）
在当通过查询到的sellerAvailableOptions中有SELLER_DECLINE_REQUEST的时候显示（Decline）拒绝退货的选项。

点击拒绝退货的时候调用Process Return Request接口：https://developer.ebay.com/Devzone/post-order/post-order_v2_return-returnid_decide__post.html 使用decision.DECLINE 消息内容通过通过接口中的comments.content 进行提供。【图片】